What do Vx response codes mean?

Response code

Meaning

What to check

Vx01

Invalid merchant details

Check the merchant or account details used for the transaction. If the issue continues, contact Cashflows Support.

Vx02

Invalid expiry date

Ask the customer to check the card expiry date and try again.

Vx03

Invalid start date

Ask the customer to check the card start date and try again.

Vx04

Invalid issue number

Ask the customer to check the issue number entered, where applicable.

Vx05

Invalid CVV

Ask the customer to check the security code and try again.

Vx06

Invalid card number

Ask the customer to check the card number and try again.

Vx07

Cardholder details cannot be set

Check that the required cardholder information has been supplied correctly.

Vx08

Insufficient address details

Check that all required billing address fields have been completed.

Vx09

Invalid country code

Check that a valid country code has been supplied.

Vx11

Invalid email address

Check the email address format and try again.

Vx12

Invalid phone number

Check the phone number format and try again.

Vx13

Invalid amount

Check that the transaction amount is valid and formatted correctly.

Vx15

Original transaction declined

The original payment was declined. Review the original response and ask the customer to use another payment method if required.

Vx16

Transaction type not supported

Check that the selected transaction type is supported for the account and payment flow.

Vx17

Card number changed

The card details do not match the original transaction. Use the original card details where required.

Vx18

Original transaction not supported

The referenced transaction cannot be used for this request. Review the original payment and try the appropriate action.

Vx19

Original item not supported

The referenced item cannot be used for this transaction type.

Vx20

Currency changed

Use the same currency as the original transaction where required.

Vx21

Amount mismatch

Check that the amount matches the original transaction or the permitted amount for the action.

Vx23

Refund amount exceeds available amount

Check the amount already refunded and ensure the new refund does not exceed the remaining refundable balance.

Vx26

Invalid request

Review the request details and confirm all required fields have been supplied.

Vx28

Card and currency combination not supported

Use a supported card and currency combination.

Vx29

Unknown card type

Check the card details or ask the customer to use another card.

Vx30

Duplicate transaction

Check whether the transaction has already been submitted before trying again.

Vx31

Unable to void transaction

The transaction may no longer be eligible for cancellation. Check its current status and use a refund if appropriate.

Vx33

Original transaction not refundable

Check the original transaction status and confirm that it is eligible for a refund.

Vx36

Invalid PIN

Ask the customer to check the PIN and try again where appropriate.

Vx37

Unknown transaction class

Check the transaction type and integration settings.

Vx39

Card expired

Ask the customer to use a valid card.

Vx40

CVV required

Ask the customer to enter the card security code.

Vx41

Original transaction already settled

The transaction has already settled. A refund may be required instead of a cancellation.

Vx42

Duplicate transaction already cancelled

The referenced transaction has already been cancelled.

Vx43

Transaction attempt restricted

The transaction cannot be processed in its current form. Review the transaction details or use another payment method.

Vx44

Bank declined card

Ask the customer to contact their card issuer or use another payment method.

Vx45

User details are not valid

Check the customer or user details supplied in the request.

Vx46

Duplicate transaction reference

Use a unique transaction reference and submit the payment again.

Vx49

Original transaction too old

The original transaction is outside the permitted timeframe for this action.

Vx51

Transaction not currently supported

The requested transaction type is not currently supported.

Vx53

3-D Secure not enabled

Check that 3-D Secure is enabled and configured for the payment flow.

Vx54

3-D Secure data invalid

Check the authentication data supplied and try again.

Vx61

Concurrent authorisations

Wait for the existing authorisation to complete before submitting another request.

Vx65

Invalid bank details

Check the bank details supplied and try again.

Vx66

Merchant details invalid

Check the merchant account details used for the transaction.

Vx67

Transaction not allowed on this card

Ask the customer to use another card or contact their card issuer.

Vx68

Original transaction details differ

Check that the details match the original transaction.

Vx69

E-commerce transaction requires 3-D Secure

Complete the required 3-D Secure authentication before retrying.

Vx70

Verify not supported

The verification request is not supported for this payment method or account.

Vx74

Recurrence flag usage invalid

Check the recurring payment settings and transaction flags.

Vx80

Initial SafeVerify check failed

Review the verification details and try again, or use another payment method.

Vx81

Initial SafeVerify not supported

The requested SafeVerify action is not supported for this transaction.