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Why can’t my shoppers see Apple Pay?

Find out why a shopper may not be seeing Apple Pay on their device

If a shopper cannot see Apple Pay as a payment option, it may be because:

  • They are not using a supported browser or compatible Apple device.
  • Apple Pay has not been set up on their device.
  • They have not added an eligible payment card to Apple Pay.
  • Their device, browser or region does not support Apple Pay for that transaction.

For more information, see Apple’s guidance on compatible devices, setting up Apple Pay and making purchases using Apple Pay.