Who can I contact for support?

Choose the team that best matches your enquiry. When contacting us, include your business name and Merchant ID where applicable.

Opening hours: Monday to Friday, 09:00–17:00 (UK time), excluding UK bank holidays.

Card Machine Technical Support

Opening hours: Tech support desk Mon – Sat 8- 8 pm Sun 10-5PM

Quick contact guide

Team	Contact this team for	Contact details
Customer Support & Card Machine Technical Support	General account support, password resets, user administration, payment queries and account guidance.	0330 128 9855 (option 1 & 2) support@cashflows.com
Card Machine Technical Support	Support for card machines supplied or rented through Cashflows.	0330 128 9855 (option 2)
Implementations	Pre-live technical onboarding and integration support.	0330 128 9855 (option 1) implementations@cashflows.com
PCI Support	PCI DSS compliance and VikingCloud support.	0161 808 2299 support@complywithpci.com
Chargebacks and Disputes	Chargebacks, disputes and submitting supporting evidence.	0330 128 9855 (option 1) chargebacks@cashflows.com

Before contacting us

Include your business name and Merchant ID which can be found in your cashflows portal.
Explain the issue clearly and include any relevant references.
Do not send full card numbers, security codes or other sensitive cardholder data by email.
For complaints, use the approved Cashflows complaints process.

Find the right team for your enquiry