How does Cashflows support the Voluntary Code of Good Practice for Prize Draw Operators?

What is the Code?

The voluntary Code sets out good-practice principles for prize draw operators. Its aim is to support transparency, fairness and informed customer choice.

Cashflows’ approach

Cashflows supports the principles of the Code and works with prize draw operators to provide reliable payment services, clear information and fair terms.

The Code is voluntary. Cashflows does not enforce the Code, but we take it into account when reviewing merchants in this sector.

Merchant checks and ongoing support

• We carry out due diligence and ongoing monitoring in line with our regulatory and card-scheme obligations.
• We may ask merchants to provide information about their business model, customer communications and payment methods.
• We provide practical support to help merchants understand the payment options available to them.
• Where appropriate, we may discuss whether particular payment methods should be enabled or disabled.

What this means for prize draw operators

Prize draw operators should make sure their business operates lawfully, communicates clearly with customers and meets all relevant regulatory requirements.

Following the voluntary Code may help demonstrate a commitment to good practice, but it does not replace any legal, regulatory or card-scheme obligations.

More information

Add a link to the official Code and any relevant regulator guidance once the final wording has been approved by Legal or Compliance.