What is the difference between a refund and a void?

Refunds and voids both reverse a payment, but they apply at different stages of the transaction.

Refunds

• A refund can be processed after 24 hours, once the payment has settled and its status is Paid.
• A refund is returned to the original payment method used by the shopper.
• The time it takes for the refund to appear depends on the shopper’s card issuer.
• A refund can be for the full payment amount or a partial amount.
• You must have enough funds in your Merchant Account to cover the refund.
• A void cancels a payment before it has settled.
• A payment can be voided within the first 24 hours. After this point, process a refund instead.
• A void must cancel the full payment amount; partial voids are not available.
• The shopper may still see a temporary pending authorisation until their card issuer releases it.
• In AMS, cancelling an unsettled payment voids the transaction.

Voids

Quick comparison