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How does Cashflows use my information?

Find out what personal information we collect, how we use it, where it may be stored and how long we keep it

What personal information do we collect?

  • Information you provide to us, such as your name, business contact details, address and account information.
  • Information created when you use our services, such as transaction, account activity and support records.
  • Technical information collected when you use our website or online services, such as your IP address, device information and login activity.
  • Information received from approved third parties, such as business partners, service providers and credit-reference or fraud-prevention agencies.

How do we use your information?

  • To provide and manage our products and services.
  • To communicate with you about your account, service updates and support requests.
  • To protect our services, prevent fraud and maintain security.
  • To improve our products, services and website.
  • To meet legal, regulatory and card-scheme obligations.

Where is your information stored?

  • Your information may be processed in the UK and in other countries where Cashflows or its approved service providers operate.
  • Where personal information is transferred internationally, we use safeguards required by applicable data-protection law.
  • More information about international transfers and safeguards is available in the Cashflows Privacy Policy.

How do we protect your information?

  • We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
  • Any statement about security certifications should use the approved wording and reflect the current scope of certification.
  • We keep personal information only for as long as needed for the purpose it was collected and to meet legal, regulatory, accounting and reporting requirements.
  • Retention periods vary depending on the type of record. Further details are available in the Cashflows Privacy Policy.

How do we protect your information?

  • We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
  • Any statement about security certifications should use the approved wording and reflect the current scope of certification.

How long do we keep your information?

  • We keep personal information only for as long as needed for the purpose it was collected and to meet legal, regulatory, accounting and reporting requirements.
  • Retention periods vary depending on the type of record. Further details are available in the Cashflows Privacy Policy.

More information

For full details about the personal information we collect, our lawful bases, your data-protection rights, international transfers and retention periods, see the Cashflows Privacy Policy. For information about cookies and similar technologies, see the Cashflows Cookie Policy.