How we use your information

Find out how we collect, use, and store the information you give us.

What personal data do we hold about you?
This is information you give us and includes your name, address, email, telephone number, financial and credit card information.

When you visit our website, we will automatically collect the following information:

  • Internet Protocol (IP) address.
  • Your login information.
  • Time zone setting.
  • Information about your visit such as length of visits to certain pages, products you viewed or searched for, and any phone number used to call our customer service number.

We also receive information about you if you use any of the other websites we operate or the other services we provide. We may receive information about you from third parties we work with (including business partners, sub-contractors, and credit reference agencies) and in this case we will notify you when this happens and the purposes for which we intend to use that information.

What are the purposes of processing your data?
We use your data to support us in providing you with products and services. This also includes:

  • If we need to notify you about changes to our service.
  • Analysis and research for the purposes of improving our website.
  • We need to comply with a legal or regulatory obligations.

For more detailed uses of your information, please refer to our privacy policy which can be found on our website.

Where do we store your data?
The data we collect from you may be transferred to, and stored at, a destination outside the UK or European Economic Area (EEA). It may also be processed by staff operating outside the UK or EEA who work for us or for one of our suppliers.

Most data is stored electronically though some data may be stored physically at a secure storage facility. We ensure that your data is treated securely; we are ISO27001 certified which means we meet stringent international information security requirements.

How long do we keep your data?
We will only retain your information for as long as is necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting or reporting requirements. We keep customer records and anti-money laundering documents for the duration of the customer account plus five years. We may hold your personal information for longer where it is necessary to do so for managing any active or potential legal proceedings, to resolve or defend claims, and for making any necessary remediation payments.