How do I refund a payment in Cashflows Portal?

You may need to refund a payment, for example when a shopper returns an item. You can refund the full amount or part of the amount paid.

A refund must be returned to the original payment method used by the shopper. You must also have enough funds in your Merchant Account to cover the refund. If there are insufficient funds, the refund may be declined.

Important: A refund can only be processed after 24 hours, once the payment has settled and its status is Paid. If you need to reverse a payment within the first 24 hours, cancel the payment instead. If the payment is not eligible for a refund, the Refund option will not appear in Cashflows Portal.

To refund a payment in Cashflows Portal:

1. Sign in to Cashflows Portal.

2. From the Cashflows Portal menu, select Transactions.

3. Search for and select the transaction you need to refund.

4. In the transaction Details view, select Refund.

5. Choose Full Refund to refund the entire payment, or enter the amount for a partial refund.

6. Select Refund.

7. On the Confirm refund page, enter an optional refund reference, such as “Part missing”.

8. Select Refund to confirm.

The transaction’s refund history is updated and displayed.

Tip: Before publishing, check that the Refund button, page names and confirmation steps match the current Cashflows Portal interface exactly.

How do I refund a payment in Cashflows Portal?

Find out when a payment can be refunded and how to process a full or partial refund