How do I refund a payment in AMS?

You may need to refund a payment, for example when a shopper returns an item. You can refund the full payment amount or part of it.

A refund must be returned to the original payment method used by the shopper. You must also have enough funds in your Merchant Account to cover the refund. If there are insufficient funds, the refund may be declined.

Important: A refund can only be processed after 24 hours, once the payment has settled and its status is Paid. If you need to reverse a payment within the first 24 hours, cancel the payment instead. If a payment is not eligible for a refund, the Refund option will not appear in AMS.

To refund a payment in AMS:

1. Sign in to AMS.

2. From the menu on the left, select Gateway Transactions.

3. Search for and select the payment you need to refund.

4. In the transaction Details view, select Refund.

5. For a full refund, leave the full payment amount selected. For a partial refund, enter the amount you want to refund.

6. Select Refund.

7. Review the details and select Confirm refund.

8. Run a new transaction search to view the refund as a separate transaction linked to the original payment.

Tip: Select a transaction to open its Details view.

How do I refund a payment in AMS?

Find out when a payment can be refunded and how to process a full or partial refund in AMS