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How do I cancel a payment in Cashflows Portal?

Step-by-step instructions for cancelling a payment before it settles

You can cancel a payment within 24 hours, provided it has not settled. A cancellation must be for the full payment amount.

Cancelling a payment prevents it from settling. However, the shopper may still see a pending authorisation or temporary hold until their card issuer releases it.

 Important: If the payment has settled, or the Cancel Payment Job option is no longer available, you must process a refund instead. 

To cancel a payment in Cashflows Portal:

1. Sign in to Cashflows Portal.

2. From the Cashflows Portal menu, select Transactions.

3. Search for and select the payment you want to cancel.

4. Select the payment to open its Details view.

5. Select the Capture page.

6. Select Cancel Payment Job.

7. Select the check box to confirm that you understand the cancellation is permanent and cannot be undone.

8. Select Cancel Payment Job again to confirm.

9. Check the confirmation message to make sure the payment has been cancelled.

 Tip: If you cannot see the Cancel Payment Job option, check whether the payment has already settled. If it has, follow the refund process instead.