<img alt="" src="https://secure.perk0mean.com/172683.png" style="display:none;">
Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

How do I troubleshoot a payment in Cashflows Portal?

how to review a payment and check its processing history

You can use Cashflows Portal to find a payment, review its details and check the processing steps associated with it. You need the appropriate permissions to view advanced troubleshooting information.

To troubleshoot a payment:

1. Sign in to Cashflows Portal.

2. From the menu, select Transactions.

3. Search for and select the payment you want to investigate.

4. Select the Advanced tab.

5. Next to the trace reference, select View.

6. Review the trace to see each processing step and its result.

7. If a step is marked False in the Success column, select the failed step to view the related error code and message.

 Important: A failed notification or call back may be caused by an integration configuration issue, such as a missing notification URL. If your business uses an integrated payment setup, ask your developer or technical team to review the configuration in the Cashflows Developer Portal.